Faq

How do I burn candles safely?

Never leave a burning candle unattended. Keep lit candle in sight at all times!
Never burn a candle on or near anything that might catch fire, like loose papers, fabric, bedding, books, drapes, decorations, etc. Play it safe and give your candle a nice clear area to sit on.
Keep lit candles away from drafts - open windows, air conditioners, vents, fans, etc.
Keep candles out of the reach of children and pets.
Extinguish the flame if it becomes too high or flickers repeatedly. Trim the wick and check for drafts before re-lighting.
If there is any chance you might doze off to sleep, blow out your candle immediately!
Wait until the flame extinguishes completely and clears of smoke before replacing our lid.
If you’ve created a large wax pool during your burn, blow it out gently to avoid wax splattering.

What are your tips for the perfect burn?

Please click on our Candle Care section to learn how to get the most from your candle for that perfect burn every time.

How do I prevent my wick from smoking?

Always trim your wicks! Use a pair of scissors or a wick cutter to trim your wicks for a steady, ash-free burn. Wicks should be 1/4 inch long (5mm).

What size are your candles?

We currently offer one size cylindrical glasses that are 10cm tall and 8.5cm wide. Each glass is hand poured with 270g of wax, equating to approx 50 hours burn time.

What wax do you use?

All Tigre candles are made using 100% soy wax.

Are your candles vegan?

Yes! All of our candles are cruelty-free and vegan, free from parabens and synthetic dyes.

Where do you ship?

We currently ship to UK and Ireland. If you are require international shipping and are looking to place a large order, corporate gift or are interested in becoming an international supplier please get in contact with us via email hello@tigrecandles.com

What are the shipping options?

We offer Free Delivery on all our orders! You can usually expect your orders within 3 - 5 days from dispatch. If you need your order expedited, email us we may be able to help.

How can I edit my shipping address?

If your order is shipping to an incorrect location, please email hello@tigrecandles.com as soon as possible, if it hasn't already dispatched, we may be able to rectify it.

What is your returns policy?

We hope you love your Tigre Candle purchase, but if you want to request a refund, we offer returns on any unwanted items, as long as they remain in a re-sellable condition and in original packaging. Please send us an email at hello@tigrecandles.com with your order number within 14 days of receiving the order to initiate a return or exchange.

How long does it take to process a return?

Once your return has been received and approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Payments can sometimes take several days to appear back in your original payment account.

Do you offer free postage on returns?

Unless there is a fault with your product or there has been an error in what was delivered we do not offer free returns. To return any unwanted items you will need to ensure that the items you are returning are wrapped securely. For your protection, we recommend that you obtain a 'certificate of postage' from the Post Office, as we cannot accept liability for goods lost in transit.

What happens if I don't like the scent?

If the scent is not what you expected or you do not enjoy the scent for any reason, please email us at hello@tigrecandles.com and we will process a refund or exchange. We want you to be happy and satisfied with your Tigre purchase!

My products have arrived damaged, how do I contact you?

We ensure our order is properly & securely packaged when we send it to you. If for any reason your products have arrived damaged, please contact hello@tigrecandles.com Please make sure to provide us with your order number and images of any damage.

How can I amend my order?

Please email us at hello@tigrecandle.com as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.

How can I check the status of my order?

You will receive a notification after you place your order and again once your order has been dispatched.

My promotion isn't working?

Please double-check the promotional code entered is correct and that you haven’t exceeded any expiration date. If your promotional code is still not working please contact us at hello@tigrecandles.com.

Have a questions and can't find what you are looking for below, feel free to reach out to us.

HELLO@TIGRECANDLES.COM

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